Telecommunications

Messaging servers for the world's largest provider of network solutions to the air transport industry

SITA is the world's leading provider of global information and telecommunications solutions to the air transport industry, with annual revenues of over 1 billion dollars. It is responsible for providing the global network services, IT infrastructure and IT applications that enable air transport organizations to operate seamlessly.

In 1989, SITA handled 30 billion messages annually and had 385 members; by 2000, the number of members had nearly doubled and total traffic over the network grew to 170 trillion characters.

SITA's existing environment consisted of older, proprietary messaging servers on aging RS6000 hardware. Applications included ADMD/PRMD, access to Telex and SMTP gateways. A significant upgrade to the hardware environment necessitated a long, hard look at the messaging software.

SITA needed to deliver high reliability messaging services to tens of thousands of users, without interruption and with better performance. The organization wanted a solution that could work with existing mail clients on the desktop and that would interoperate with messaging servers from other vendors. They also wanted users to be able to send messages by multiple protocols.

The Incite Messaging Server met these requirements and more. Working closely with Incite Software, the SITA messaging group tested the new systems against the old, and the resulting solution proved to be both technically superior and less expensive.

For SITA's Service Manager, these messaging enhancements — and cost savings — are just the beginning: "We are committed to migrating all of our services to the Incite Messaging Server."