Support

We understand how important email is to your business. And we have the knowledge, infrastructure and problem-tracking systems to resolve any problems quickly and effectively.

Support hours

You can reach us by email or phone. Our dedicated support team is available from Monday to Friday, 9:00 AM to 2:00 AM GMT. Enhanced 24x7 support is available if needed.

For technical support, email us at support-group@iss.ca or contact us by phone. Please include your unique software ID from your license agreement.

For information about purchasing software support, please email sales@iss.ca or contact us by phone.

Centralized database tracks problems

We track all call information in a custom database so that we can quickly identify solutions and build a knowledge base for the future development of our products.

Product downloads

We are dedicated to improving our products and producing patches and new releases on a regular basis. Current customers can download new releases here.