Retail

Secure and reliable messaging for Switzerland's largest employer

Migros Genossenschafts Bund (MGB), Switzerland's largest employer, works with hundreds of supply chain partners. As a retail business providing just-in-time grocery production, distribution and sales, it depends on constant communication with suppliers large and small.

MGB realized it was time to upgrade their messaging system to an open environment that supported dual protocol messaging. The company needed a high volume, reliable, open solution that could work with their chosen hardware and EDI applications — and that could be integrated with the myriad technical needs and capabilities of their many suppliers and customers.

The Incite Messaging Server became an integral part of the solution, chosen for its reliability, extensive features and ease of use. Incite's industry-renowned technical support was an added benefit. After all, in the high-paced operations of MGB, any system downtime would be extremely disruptive — or even potentially catastrophic.

Incite support staff worked with MGB's technical team throughout the installation and configuring of the new HP-UX machine, and then stayed "on alert" as MGB began to add partners to the new system. Incite provided extra assistance, including 7 x 24 pager support, during this critical period. The implementation went very smoothly, allowing MGB to phase-out the legacy system and continually add partners to the new one.

The result is a flexible solution that provides both enhanced communication and peace of mind. "The messaging system in the EDIFACT environment works with absolute stability," says MGB's IT Manager.